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Professional Development

What’s the Real Message? – Making Sense of the Challenging Behaviors We See Every Day

Home E Events E What’s the Real Message? – Making Sense of the Challenging Behaviors We See Every Day

Each day we are presented with behaviors from our students that can be difficult to understand. In this workshop, we will become behavioral detectives and look for the real messages and needs hidden beneath human behaviors. Through discussion and interactive activities including case studies and role plays, we look at best practices to respond to challenging behaviors with simple interventions that are meaningful, successful and easy to implement.

Please note: Lunch will be provided. Please indicate any dietary restrictions when registering.

Registration Options

There are no available options to register for at this time.


A maximum class size is set for each course and registrations are accepted on a first-come, first-served basis. If the number of registrations for a course exceeds the maximum seats available or is too low to be able to conduct a quality learning experience, CES will inform you of available options.

Course Cancellation

If you wish to cancel your registration, please submit a request in writing (via mail, email or fax) no later than 7 business days before the workshop’s start date. After that, there are no refunds or billing adjustments.

In the event that a course is cancelled by the Collaborative for Educational Services, we will notify you as soon as possible. Please be sure to provide your best email address and phone number so we can contact you. Although every effort is made to avoid last minute cancellations, if an emergency arises, we will do our best to reach you at the phone number and email address you provide.

Inclement Weather

Any delays or cancellations are posted online at You may also call 413-200-8395 after 6:30am for information about classes that day.

Event Contact

Events Registrar

Payment Methods

We accept the following payment methods:

  • Credit Card (Visa, Mastercard)
  • Check
  • Purchase Order
  • CES Internal Transfer
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