Conversations That Count

Summer Academy


Drawing on current practices in effective communication, participants will develop strategies for:

  • Addressing challenging situations with confidence
  • Recognizing and managing emotional triggers
  • Sharing difficult feedback
  • Setting clear limits and boundaries to enhance accountability
  • Recognizing what conversations need to happen and when they need to happen.

Through the use of small and large group activities, discussion, reflections and role plays, participants will be given ample opportunity to practice skills and de-brief experiences.

Addressing conflict proactively in the service of cultivating a community of mutual purpose increases both organizational productivity and personal job satisfaction.

Audience and Grade Level

Principals and Superintendents; PreK - 12.


11.5 PDPs will be awarded for these three days of training.


Future training dates will be announced here. If you have questions or are interested in offering this training on-site, please contact us.


  • Therese Ross is an educator, former early childhood director, and mediator. Focusing on intentional engagement and effective communication, Therese supports caregivers as they learn ways to meet the educational and emotional needs of their children.

For more information, contact:
Events Coordinator
413.586.4900 x5981


A maximum class size is set for each course and registrations are accepted on a first-come, first-served basis. If the number of registrations for a course exceeds the maximum seats available or is too low to be able to conduct a quality learning experience, CES will inform you of available options.

Course Cancellation

If you wish to cancel your registration, please submit a request in writing (via mail, email or fax) no later than 7 business days before the workshop’s start date. After that, there are no refunds or billing adjustments.

In the event that a course is cancelled by the Collaborative for Educational Services, we will notify you as soon as possible. Please be sure to provide your best email address and phone number so we can contact you. Although every effort is made to avoid last minute cancellations, if an emergency arises, we will do our best to reach you at the phone number and email address you provide. 

Inclement Weather

Any delays or cancellations are posted online at You may also call 413.588.5979 after 6:30am for information about classes that day. Or for Early Childhood Professional Development information, please call 413.588.5570.